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WHERE I CAN GET MY ORDER?

You can receive it at the address you choose (home or work), but never at a post office box.

CAN THE COUNTRY OF DELIVERY BE DIFFERENT FROM THAT OF PURCHASE?

Yes, the delivery location or country may be different from the place of purchase.

HOW LONG WILL IT TAKE TO GET MY ORDER?

The deadlines will be as follows: Spain and EU: 5 - 9 business days International: 6-12 days Deliveries are made Monday through Friday.

HOW MUCH DO I HAVE TO PAY FOR SHIPPING COSTS?

Spain

Certified Shipping: € 3.50

Europe

Registered Shipping: € 5.00

Worldwide

Registered Shipping: € 7.00

CAN I TRACK THE STATUS OF MY ORDER?

Yes, each of the orders has an identification code to track it.

WHAT IS THE PROCESS OF HOME DELIVERY?

If you have chosen home delivery, we will send you a shipping confirmation email, another with a tracking number (with a link to the courier company's website) and, finally, the carrier will contact you by SMS or e-mail to inform you of the delivery of your order.

WHAT TRANSPORTATION COMPANY WILL DELIVER THE ORDER?

It depends on the delivery area. In the tracking code you can check the company that will make the delivery.

WHAT HAPPENS IF I AM NOT AT HOME AT THE TIME OF DELIVERY?

If you are absent at the time of delivery, the carrier will leave you a notice note with their contact details. You can also call the transport company directly and provide the order tracking number to arrange a delivery date.

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GERMAN
DE